MGMT-311 Knowledge Management

Information that may be of use when deciding if you wish to take this course.

MGMT-311 is offered in the Spring Semester on the Manhattan and Old Westbury Campuses by Dr. O'Sullivan*.


Course Description:

This survey of Knowledge Management examines the prevailing trends in Knowledge Management. Areas covered include Knowledgeware Technologies, The Learning Organization, Knowledge Management and Leadership and Organizational Design, introduction to systems approach and systems thinking, Knowledge Management Payoffs, the four underlying pillars of Knowledge Management. The course is delivered through a combination of case studies, lectures and demonstrations.



After completing this introductory course, the student will be able to describe in detail the current state of the art in Knowledge Management and CRM. They will be able to develop a roadmap for the implementation of a KM system and identify the strategic components of KM and CRM systems.



Required: O'Sullivan, K. J. (2007), "Strategic Knowledge Management in Multinational Organizations" Idea Group Publishing, Hershey PA. ISBN 978-1-59904-630-3

Optional: Amrit Tiwanna; The Essential Guide to Knowledge Management; Prentice Hall 2001; ISBN 0-13-032000-5

Additional material may be accessed at:


Course Duration:

15 Weeks


Teaching Method:

The course will be delivered by a combination of lectures, case studies and labs/demonstrations. The student will be required to review 2 articles, one related to Knowledge Management and the other related to CRM. Articles will be from Trade Journals


Grading Basis:


Review of 2 KM Related Articles        10%


Class Participation                          10%


Mid Term Exam                              40%


Final Exam                                    40%


* This course was originally authored by Dr. O'Sullivan