MGMT-311 Knowledge Management
Information that may be of use when deciding if you wish to take this course.
MGMT-311 is offered in the Spring Semester on the Manhattan and Old Westbury Campuses by Dr. O'Sullivan*.
This survey of Knowledge Management examines the prevailing trends in Knowledge Management. Areas covered include Knowledgeware Technologies, The Learning Organization, Knowledge Management and Leadership and Organizational Design, introduction to systems approach and systems thinking, Knowledge Management Payoffs, the four underlying pillars of Knowledge Management. The course is delivered through a combination of case studies, lectures and demonstrations.
After completing this introductory course, the student will be able to describe in detail the current state of the art in Knowledge Management and CRM. They will be able to develop a roadmap for the implementation of a KM system and identify the strategic components of KM and CRM systems.
Required: O'Sullivan, K. J. (2007), "Strategic Knowledge Management in Multinational Organizations" Idea Group Publishing, Hershey PA. ISBN 978-1-59904-630-3
Optional: Amrit Tiwanna; The Essential Guide to Knowledge Management; Prentice Hall 2001; ISBN 0-13-032000-5
Additional material may be accessed at: http://www.apqc.org/portal/apqc/site/generic2?path=/site/km/resources.jhtml
The course will be delivered by a combination of lectures, case studies and labs/demonstrations. The student will be required to review 2 articles, one related to Knowledge Management and the other related to CRM. Articles will be from Trade Journals
Review of 2 KM Related Articles 10%
Class Participation 10%
Mid Term Exam 40%
Final Exam 40%
* This course was originally authored by Dr. O'Sullivan