MGMT-711 Knowledge Management

Information that may be of use when deciding if you wish to take this course.

MGMT-711 is offered in the Spring Semester on the Manhattan Campus by Dr. O'Sullivan*.

This is a graduate level course



Course Description:

This survey of Knowledge Management examines the prevailing trends in Knowledge Management. Areas covered include Knowledgeware Technologies, The Learning Organization, Knowledge Management and Leadership and Organizational Design, introduction to systems approach and systems thinking, Knowledge Management Payoffs, the four underlying pillars of Knowledge Management. The course is delivered through a combination of case studies, lectures and demonstrations.



After completing this introductory course, the student will be able to describe in detail the current state of the art in Knowledge Management and CRM. Students will be able to develop a roadmap for the implementation of a KM system and identify the strategic components of KM and CRM systems.




Required: Elias M Awad, Hassan M. Ghaziri; Knowledge Management; Prentice Hall 2003; ISBN 0-13-034820-1


Optional: Amrit Tiwanna; The Essential Guide to Knowledge Management; Prentice Hall 2001; ISBN 0-13-032000-5


Additional material may be accessed at:


Course Duration:

15 Weeks


Teaching Method:

The course will be delivered by a combination of lectures, case studies and labs/demonstrations. Students will be required to deliver a major term project requiring independent research. 


Term Project:

The term project for this course will be to conduct an original piece of research in the field of Knowledge Management. The results of the project should be presented in a publishable format and illustrate the students acquisition of insight into field. The resulting paper should be delivered in a format suitable for publication either as a conference proceeding or journal article. While acceptance of the article by a journal is not necessary for completion of the course, the project results should meet those standards.


Outstanding work will be submitted for publication either to a conference or peer review journal.


Grading Basis:


Term Project                     30%


Class Participation              10%


Mid Term Exam                  30%


Final Exam                        30%


* This course was originally authored by Dr. O'Sullivan